"We see that some fans are unhappy with the service at U2.com, we take the point,"the letter -- written by"The U2.com Team"– begins.
The original petition, which has approximately 1300 signatures, cited six issues such as ticket presales, exclusive albums such as the recent 'U2: Duals' release containing a large amount of previously released material and general lack of band news.
"Some issues raised hit hard, particularly about 'Duals' because a lot of work went into it,"the letter reads."And it's fair to say that if you've been following the band continually since the very early days, you might have collected these tracks, but for everyone else, there's some great music here and we're glad to hear you're looking forward to receiving the CD."
U2.com also addressed the ticket presales offer by stating that"subscribers are always first in line for tickets and our allocation is reserved to ensure we get the widest choice in a venue."The site also admitted they are"sometimes beaten to the draw with news stories"because they only run confirmed information."We are the official word,"the site stated.
The letter goes on to state that each of the six major issues fans have will be looked into."But it's not satisfactory that U2 fans feel aggrieved,"the letter says."So we're
going to investigate all of your concerns, including customer service."
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